Honda Service FAQs in Indianapolis, IN

Appointments are recommended because they allow us to reserve the appropriate time and resources for your requested service. Walk-in maintenance availability may vary. Diagnostic concerns, recalls, major repairs, and services requiring special parts should be scheduled in advance.

Same-day availability depends on the requested service, technician workload, and parts availability. Contact our service team for current availability.

Yes. Contact our service team or use the appointment-management option included in your scheduling confirmation, when available. Please let us know as early as possible when your plans change.

Provide the vehicle year and model, approximate mileage, VIN for recall appointments, requested maintenance, warning lights or messages, a description of each concern, and whether you plan to wait or leave the vehicle.

Yes, but describe each concern separately. Additional concerns may require more technician time than a routine maintenance appointment. The service team may recommend a different arrival time or appointment type based on complexity.

Follow the signs for the Ed Martin Honda Service Center and enter through the Service Reception drive. A separate Express Service lane is also marked at the service entrance. At check-in, a service advisor will confirm your mileage, contact information, requested services, vehicle concerns, and preferred communication method.

Customers may request a waiting appointment. Whether waiting is practical depends on the requested service and expected shop time. Some diagnostic and repair visits may require the vehicle to remain at the dealership.

Customers may opt in to text messaging for appointment reminders, inspection results, and approval requests from their service advisor. To opt in, text YES to 317-659-6123. The primary number for calling Service remains 800-749-3097.

Ed Martin's current guidance is that another legal driver may pick up the vehicle; no additional pickup restriction was provided. Remote payment is handled by phone. DealerOn should not add additional identification or authorization requirements unless Ed Martin later specifies them.

Yes. Customer amenities include a waiting room/client lounge, children's room, office/work room, complimentary refreshments, Wi-Fi, and complimentary car wash service.

Yes. A night key drop is available after the Service Department closes at 6:00 PM until the dealership gate to the main road closes, typically around 7:00-7:30 PM. After the gate closes, customers cannot enter the parking lot. Customers planning a night drop should arrive before the gate closes.

Yes. A dealership shuttle is available for destinations within approximately 15 minutes of Ed Martin Honda. Honda-approved loaner vehicles are available for qualifying Honda warranty work only. Discounted rental vehicles are available through Ed Martin Nissan for customers who have a vehicle in service. Availability and any reservation requirements should be discussed when the appointment is scheduled.

Ed Martin Honda's current service pages list general automotive repair, preventative maintenance, air conditioning and heater service, cooling-system and radiator repair, oil and filter replacement, brake repair, engine diagnostics, tune-ups, belts, hoses and fluids, air filters, alternators, batteries, headlights, starters, transmission service, struts, and fluid checks. The current FAQ also promotes tire rotation/alignment and Honda recall service.

Different problems can produce similar symptoms. A technician may need to inspect, test, measure, research, or disassemble part of the vehicle before the cause and correct repair can be identified. Your advisor will review the findings and estimated repair cost before requesting authorization for additional customer-pay work.

Yes, a diagnosis fee may apply when technician time and testing are required to verify a concern. Honda requires diagnosis to verify the concern before an appropriate repair can be recommended. After diagnosis, the advisor will provide the results and an estimate for the recommended repair. In most cases, approving the recommended repair waives the diagnosis fee.

Additional customer-pay repair work should not begin until the recommended work, price, and expected timing have been reviewed with the customer and authorization has been received.

Your advisor will contact you with the technician findings, recommended work, estimated pricing, why the work is recommended, and any effect on completion time. You can approve, decline, or postpone the recommendation.

Yes, Ed Martin Honda can perform basic maintenance on other vehicle makes, including services such as oil changes and tire rotations. For repairs or services that are more manufacturer-specific, customers may be referred to the appropriate brand dealership.

Use Honda's official MyGarage recall lookup or contact Ed Martin Honda with the VIN. Recall eligibility can vary by VIN even among vehicles of the same year and model.

Repairs covered by an active manufacturer safety recall are generally completed without charge for the covered recall work. Maintenance, diagnosis, or unrelated repairs identified during the same visit are separate and should be reviewed before customer-pay work is performed.

Yes. Recall appointments may be booked online. Because recall repairs can require VIN-specific parts, call Ed Martin Honda Service at 800-749-3097 close to your appointment date to verify the required parts are in stock before you arrive. Have your VIN available when calling.

Warranty coverage depends on the vehicle, age, mileage, component, maintenance history, and cause of failure. Coverage may need to be verified after the vehicle and warranty information are reviewed.

Use Ed Martin Honda's online Order Parts form or call the Parts Department at 800-851-0882. The form accepts vehicle year, make, model, trim, VIN, requested part, and customer contact information.

Some repairs, recalls, and accessories require parts to be obtained before the appointment. The service or parts team can confirm availability and any VIN, deposit, or prepayment requirements.

Yes. Ed Martin Honda accepts customer-supplied parts. However, work performed using customer-supplied parts does not carry an Ed Martin warranty.

Routine maintenance can often be estimated in advance. Vehicle concerns may require inspection or diagnosis before an accurate repair estimate can be prepared. Taxes, shop supplies, additional parts, and customer-authorized findings may affect the final total.

Yes, Ed Martin Honda publishes Service & Parts Specials online. Customers should present the applicable offer when scheduling or checking in and review the coupon terms, expiration date, vehicle restrictions, and combination limits.

Ed Martin Honda currently offers a Sunbit Buy now, Pay-over-time service-financing page. Eligibility and terms are handled through the financing provider.

Ed Martin Honda accepts major credit and debit cards, tap-to-pay, and cash. Card transactions are limited to $3,000, so an alternate form of payment may be required for amounts above that limit. Remote payment can be handled by phone, and Ed Martin Honda offers Sunbit as a service-financing option. There is currently no online payment portal.